FAQs

What quality should my photo for my portrait have?
The photo should have been taken with a good digital camera or a modern smartphone. Please also make sure that your dog is not completely or partially covered by objects. If the quality of your photo is not sufficient, we will contact you and find a suitable one together.

What are the shipping costs?
Worldwide shipping is free.

When can I expect my portrait?
It usually takes 10-14 working days from the date of your order to delivery. Please note that our portraits are individually designed goods. Therefore, longer delivery times may occur in individual cases.

How can I cancel my order?
You can cancel your order without giving a reason as long as we have not yet started producing your portrait. After that, it is not possible to return your delivery. Of course, damage to the delivered goods is excluded (see also our cancellation policy).

Can I have several dogs portrayed on one poster?
Yes, this is no problem. We do not charge additional costs!

Do you create portraits of other pets?
Yes, we also create portraits of cats, horses and other pets!